Neem Tree

Replacement Policy

• Replacement claims are valid within 10 days of delivery.
• For a wrong or damaged product, contact us by email or WhatsApp with clear pictures/videos.
• Plants: Replacement is available for severely damaged, uprooted, broken, or completely dried/dead plants that cannot recover.
• Planters/Pots: Replacement is available only for visible cracks or major breakage.
• All claims are subject to verification by our team.

Refund Policy

• Refund claims must be reported within 7 days of delivery with clear photos/videos.
• Damaged replacement plants: Refund available after image verification. Please provide a photo of the plant in the temporary pot.
• Wrong or missing items: Refund available after photo/video verification.
• Empty package: An unboxing video is required to process a refund.
• Damaged or cracked planters: Refund available after photo/video verification.
• Marked delivered but not received: Refund may be processed after courier verification. The issue must be reported within 7 days.
• RTO orders: Refunds for customer-fault RTO (wrong address, unavailability, refusal, etc.) will be processed after deduction of applicable shipping/handling charges.
• Prepaid & partially paid orders: Only reshipment is available; no refund.
• Plant replacements are sent in temporary pots only.

By placing an order, you agree to our Refund & RTO Policy.